The Positive Benefits:

• Objectively analyse performance.
• Incentivise and reward good service - identify poor service and retrain.
• Monitor and measure training effectiveness.
• Implement changes and progress with constant feedback.
• Lower staff turnover - create a knowledgeable, loyal and proactive team.

The Positive Results:

• Enhanced customer loyalty.
• Increased Sales.
• Stronger profits and improved business performance.
• Increasingly motivated staff.

Mystery Shopping

To objectively measure and improve the level of customer service and selling skills offered by your employees and thereby increase the profitability of your business.

Video

View the customers' experience at first hand with the latest video recording equipment.

Web

To verify clarity and ease of use of your Online systems, Mail Order applications and Order Fulfilment.

Phone

To monitor response times, service levels and your staff's sales ability over the telephone.

Price

Analyse and compare your own and competitors prices for accuracy and competitiveness.

Supplier

Assess the ability of your chosen vendors to promote and sell your products effectively.

High Street Questionnaires

Interview targeted respondents to identify statistics and trends.

Store Exit Surveys

Monitor the customers' perception of your business.

Focus/Discussion Groups

Shoppers' and consumers' detailed discussions in areas of specific interest to our Clients.

Staff Attitude Development Reviews

Gain a clear view of staff attitudes towards their role, colleagues and employer.